Customer Care
Our Customer Care team exceeds our client's expectations when it comes to customer support and satisfaction. We understand how important your brand is and therefore provide best-in-class customer services.
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Our highly-trained staff will assist your customers in ANY stage of the buying process.
1
Well-Versed in product lines
Our team learns your product and brand in-depth so the interaction between them and your customer is seamless. In doing so your brand is elevated and customer engagement is elevated.
2
Superior Shopping Experience
Our Customer Care team can assist your shoppers throughout the entire customer journey. In addition, should there be any post-purchase questions or concerns they can follow up and remove that stress from you.
3
Reverse Logistics
Our Customer Care team efficiently and professionally handles all customer returns. The process is managed from start to finish:
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Return Labels
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Refurbishing
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Re-Listing
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Return Tracking
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Refund Processing
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Reporting
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Ship back to you
​We understand how important it returns to LTV of your customer.
4
Synergistic Communications
We engage with your customer where THEY are! Our Customer Care team can engage, interact, and respond to your customers via various channels.
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Telephone
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Email
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Social Media
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Messaging Apps
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ChatBots
Let's Work Together
Are you ready to fly off the online shelves with CARTSQUAD? Grab your cart!